This article is for partners. Visitors can review your profile in a vendor's directory, and you can reply publicly to each published review from your profile's workspace in the PartnerPage dashboard.
Who can do this: Admin, Manager and Profile Manager roles reply; Members can read reviews · Availability: directories where the directory owner has reviews switched on (available on request)
Find your reviews
In Your public profiles, click the row for the directory.
In the sidebar, click Reviews.
The page lists your published reviews with their rating, title, date and text, and says how many need a reply. The Needs reply tab shows only reviews you haven't answered. A review appears only once it's published: the directory owner approves new reviews first, unless the directory publishes them automatically.
If you don't see Reviews in the sidebar, the directory doesn't collect reviews.
Reply to a review
Under the review, click Reply.
Type your reply in Your reply, up to 1,000 characters.
Click Post reply.
You see "Reply posted". Your reply shows straight away under the review on your public profile, headed "Response from" and your profile name, with the date. Each review takes one reply.
Edit or delete your reply
To change your reply, click Edit under it, change the text and click Save. You see "Reply saved".
To remove your reply, click Delete, then Delete reply. You see "Reply deleted".
What you can't do
Remove or hide a review. Only the directory owner can decline a review, which takes it off your profile. If a review is spam or unfair, ask the directory owner.
Reply as a Member. Members can read reviews but not reply.
Notify the reviewer. PartnerPage doesn't email the reviewer about your reply.
The directory owner can also remove your reply.
To get more reviews, send happy customers to your public profile: the Write a review button opens the review form.